1. Introduction
This Digital Delivery Policy explains how JOVAP by DOODLE VIDEO LIMITED ("we", "our", "us") delivers digital products purchased through our website https://jovap.com. As our business provides only digital goods, there are no physical shipments.
2. Nature of products
All products offered on our website are digital downloads or made-to-order digital goods such as custom artwork, templates, or digital design services. These products are delivered electronically and not by physical means.
3. Delivery process
Upon successful payment confirmation:
- For instant digital downloads, customers will receive an immediate access link or download button on the order confirmation page and via email.
- For made-to-order or custom digital products, delivery will occur via email or secure download link once the design work is completed.
- Delivery confirmation will always be sent to the email address provided during checkout.
4. Delivery times
Digital products are usually delivered instantly after purchase. Custom or made-to-order products are typically delivered within the timeframe stated on the product page or communicated directly by email.
If no specific delivery date is stated, completion is usually within 1–5 business days depending on complexity. We will notify customers promptly if additional time is required.
5. Failed or delayed delivery
If you do not receive your download link or email within the expected timeframe, please:
- Check your spam or junk folder;
- Verify the email address used during checkout;
- Contact our support team at support@jovap.com for prompt re-delivery.
In accordance with UK consumer protection laws, if a digital item is not delivered properly, we will ensure replacement delivery at no extra charge.
6. Access and file format
All downloadable products are provided in standard file formats (e.g. JPG, PNG, PDF, ZIP, or other specified formats). Customers are responsible for ensuring that their device or software supports the file format prior to purchase.
7. Right to cancel (digital content)
Under UK law, customers usually lose their right to cancel once digital content is delivered and accessed if they consent to immediate delivery before the 14-day cancellation period ends. By purchasing from JOVAP, you agree that:
- Delivery of digital content begins immediately upon payment;
- By downloading or accessing the digital file, you waive your right to cancel under the Consumer Contracts Regulations 2013.
We therefore do not offer cancellations once digital content has been accessed, except in cases of failed or incorrect delivery.
8. Customer responsibility
It is the customer's responsibility to ensure that accurate contact information is provided. We are not responsible for failed deliveries due to incorrect email addresses or spam filtering. Customers should also ensure sufficient device storage and compatibility for digital downloads.
9. Support and assistance
Our support team is available to assist with any delivery or download issues. Please contact us at support@jovap.com We aim to respond within 24–48 hours during business days.
10. Updates to this policy
We may update this Digital Delivery Policy periodically to reflect changes in technology, regulation, or business operations. Updates will be published on this page, and the latest revision date will always be displayed below.
11. Contact us
For any questions about our digital delivery process, please contact:
JOVAP by DOODLE VIDEO LIMITED
Unit D, South Cambridge Business Pk Babraham Road, Sawston, Cambridge, Cambridgeshire, CB22 3JH, United Kingdom
Email: support@jovap.com